BillPayer

Is There a Telephone Number to Call for Assistance with Payments?
BillPayer Customer Service can be reached at 1-800-877-8021 between 7 am - 1 am, 7 days/week.

Why Should I Try BillPayer Service?
Well, for one thing... It's FREE!* In the long run it offers the convenience and peace of mind that you are in charge of your bill payments. You set up payments when you want the payment sent, when your direct deposit is posted, and your checking balance is 'healthy'. TellerNet allows you to check your account balance and transfer funds to checking (if necessary) all on your schedule - not someone else's schedule.

*Inactive accounts will be charged $4.95 per month, excluding Value Checking accounts.

I Have my Utility Payments Setup via Another Electronic Payment Method - Why Should I Change to BillPayer?
Automatic electronic payment for your utility and similar bills is really convenient - but are you in charge? These merchants tell you when to deduct the payment from your check register - with BillPayer you decide when you want this payment made. And, if for any reason you want to stop automatic payment, you just click a button on your BillPayer screen at your 24 hour convenience - instead of calling the merchant during business hours and explaining to someone that you want to cancel the electronic payment method, then following up to make sure this request took effect.

How Do I Enroll?
To enroll in BillPayer service, you must sign up for TellerNet and check the box on the e-Services Enrollment Form. If you have previously enrolled in TellerNet and want to add BillPayer service, email and request this service.

How Much Does this Service Cost?
BillPayer Service is FREE!* You can set up and pay as many bills as you like - at no cost to you. You save the cost of postage stamps, checks and envelopes!

*Inactive accounts will be charged $4.95 per month. This charge will be posted to your Checking account on the 15th (or the next business day) of the following month. Value Checking account holders DO NOT pay a fee for inactive service.

How Do I Get Started?
On the TellerNet menu, click on BillPayer. On the BillPayer page, you must click on the Enroll BillPayer icon and select your checking account. A disclosure page is displayed and you must accept the terms of the disclosure to complete the enrollment. Now you can start setting up your Payee list, and schedule your payments.

Are There Any Merchants that Cannot be Paid via BillPayer?

PROHIBITED PAYMENTS - Payments to Billers outside of the United States or its territories are prohibited through the Service.

EXCEPTION PAYMENTS - Tax payments and court ordered payments may be scheduled through the Service, however such payments are discouraged and must be scheduled at your own risk. In no event shall the Service be liable for any claims or damages resulting from your scheduling of these types of payments. The Service Guarantee as it applies to any late payment related changes is void when these types of payments are scheduled and/or processed by the Service. The Service has no obligation to research or resolve any claim resulting from an exception payment. All research and resolution for any misapplied, mis-posted or misdirected payments will be the sole responsibility of you and not of the Service.

When Is My Payment Withdrawn From My Account?
The "Scheduled Payment Date" is the day you want your Biller to receive your bill payment and is also the day your Payment Account will be debited, unless the Scheduled Payment Date falls on a non-Business Day in which case it will be considered to be the previous Business Day.

Is a BillPayer Demo Available?
Click Here to see a short overview of the BillPayer service.