Is There a Telephone Number to Call for Assistance with Payments?
BillPayer Customer Service can be reached at 1-800-877-8021 between 7 am - 1 am, 7 days/week.

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Why Should I Try BillPayer Service?
Well, for one thing... It's FREE!* In the long run it offers the convenience and peace of mind that you are in charge of your bill payments. You set up payments when you want the payment sent, when your direct deposit is posted, and your checking balance is 'healthy'. TellerNet allows you to check your account balance and transfer funds to checking (if necessary) all on your schedule - not someone else's schedule.

*Inactive accounts will be charged $4.95 per month, excluding Value Checking accounts.

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I Have my Utility Payments Setup via Another Electronic Payment Method - Why Should I Change to BillPayer?
Automatic electronic payment for your utility and similar bills is really convenient - but are you in charge? These merchants tell you when to deduct the payment from your check register - with BillPayer you decide when you want this payment made. And, if for any reason you want to stop automatic payment, you just click a button on your BillPayer screen at your 24 hour convenience - instead of calling the merchant during business hours and explaining to someone that you want to cancel the electronic payment method, then following up to make sure this request took effect.

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How Do I Enroll?
To enroll in BillPayer service, you must sign up for TellerNet and check the box on the e-Services Enrollment Form. If you have previously enrolled in TellerNet and want to add BillPayer service, email and request this service.

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How Much Does this Service Cost?
BillPayer Service is FREE!* You can set up and pay as many bills as you like - at no cost to you.

If you write more than ten checks (on average) per month - BillPayer saves you money!
Postage Stamps                  10 @ 44¢          $4.40
Average Cost per check        10 @ 10¢            1.00
Cost per envelope                 10 @ 1¢               .10
                                                                   $5.50
Peace of mind - no trips to post office        priceless

*Inactive accounts will be charged $4.95 per month. This charge will be posted to your Checking account on the 15^th (or the next business day) of the following month. Value Checking account holders DO NOT pay a fee for inactive service.

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How Do I Get Started?
On the TellerNet menu, click on BillPayer. On the BillPayer page, you must click on the Enroll BillPayer icon and select your checking account. A disclosure page is displayed and you must accept the terms of the disclosure to complete the enrollment. Now you can start setting up your Payee list, and schedule your payments.

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Are There Any Merchants that Cannot be Paid via BillPayer?
PROHIBITED PAYMENTS
Payments to Billers outside of the United States or its territories are prohibited through the Service.

EXCEPTION PAYMENTS
Tax payments and court ordered payments may be scheduled through the Service, however such payments are discouraged and must be scheduled at your own risk. In no event shall the Service be liable for any claims or damages resulting from your scheduling of these types of payments. The Service Guarantee as it applies to any late payment related changes is void when these types of payments are scheduled and/or processed by the Service. The Service has no obligation to research or resolve any claim resulting from an exception payment. All research and resolution for any misapplied, mis-posted or misdirected payments will be the sole responsibility of you and not of the Service.

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TellerNet Security

What WE do to secure your account

When you use TellerNet, you are entering a secure area. Consider these safeguards:

• Password Protection - Before using online credit union services, you develop a secret password that only you know. This assures that you, and only you, have access to your accounts.
• PassMark Protection - A picture and text phrase at log-in will protect you from accidentally revealing your User ID and password to a fake site.
• Encryption - Once online with your credit union, your transactions and personal information are secured by sophisticated encryption software that converts the information into code readable by only your credit union.

What YOU can do to secure your account

• Formulate a password known only to you and never reveal it to anyone. Don't use your address, telephone number, birth date or social security number.
• Don't leave your computer unattended with your account on the screen. If you must leave, then log off.
• Log off properly when you have completed your online business. Follow the secure area exit instructions - assuring your electronic security.
• Regular e-mail is generally not encrypted - don't send sensitive financial information in this manner.
• Review your account statements regularly and report any irregularities to your credit union immediately.

Click here to read more "Internet Safety Tips".

This file is in Portable Document Format (PDF) which can be read by Acrobat Reader. If you do not have Acrobat Reader, you can download it now.

MULTI-FACTOR LOG-IN SECURITY

Your TellerNet account is now protected with a higher level of security. The Online Access security enhancements better protect you against online theft and fraud, provide you with more peace of mind when banking online, and help minimize the risk of falling victim to a "spoofed" website.

How It Works

You will complete a simple, one-time enrollment process the first time you log into the enhanced system.

1. You’ll select a picture from on online library of images; the image will be displayed to you on future TellerNet access logins. The image is known only to you and the credit union.

2. You’ll enter a word or phrase that will be displayed along with your image when you login. The text phrase is known only to you and the credit union.

3. You’ll select three "Challenge Questions" and provide the answers to the questions.

Logging into TellerNet

PLEASE NOTE:  You will still be requested to enter your UserID and the same Password (as before Multi-Factor Log-on) to access TellerNet.  The phrase you choose is only a label for the image.  You will not enter the phrase to login.

After enrollment, when you log into TellerNet you’ll enter your User ID. Then, we’ll show you the picture and text phrase you selected. If the image and phrase shown to you are correct, you’ll continue with the login and enter your password. This is your assurance that you are logging into the legitimate BVFCU home banking website, since no one else knows your image and text phrase – only you and us.

Challenge Questions

Challenge questions will only be displayed if you log into TellerNet from a different computer than you used when you enrolled. If we don’t recognize the computer, we will double check that it is really you. This is another layer of security designed to protect your account from unauthorized access if your account information is stolen, and help us identify you when you are logging into TellerNet from an unknown computer. You’ll have the opportunity to "register" computers you regularly use to access your online account. Once you successfully answer the question, we’ll show you your picture and phrase.This enhanced security will not require you to have any additional hardware or software for your computer. All of the identification and validation takes place behind the scenes – creating a silent but secure login.